Technology and Mental Health


how can technolegy help mentel health

Technology can help increase patient engagement in mental health treatments. For example, mental health apps can provide patients with tools and resources to manage their symptoms, track their progress, and communicate with their healthcare providers.

5 Key Advantages of Technology in Mental Health Treatments

For Better or Worse, Technology Is Taking Over the Health World


For many people over the past year and a half, the world has existed primarily through a screen. With social distancing measures in place to protect individuals from becoming infected with the coronavirus, technology has stepped in to fill the void of physical connections. It’s also become a space for navigating existing and new mental health conditions through virtual therapy sessions, meditation apps, mental health influencers, and beyond. “Over the years, mental health and technology have started touching each other more and more, and the pandemic accelerated that in an unprecedented way,” says Naomi Torres-Mackie, PhD, the head of research at The Mental Health Coalition, a clinical psychologist at Lenox Hill Hospital, and an adjunct professor at Columbia University. “This is especially the case because the pandemic has highlighted the importance of mental health for everyone as we struggle to make sense of an overwhelming new world and can find mental health information and services online.” This shift is especially critical, with a tremendous spike occurring in mental health conditions. In the period between January and June 2019, 11% of US adults reported experiencing symptoms of an anxiety or depressive disorder. In January 2021, 10 months into the pandemic, in one survey that number increased to 41.1%.1 Research also points to a potential connection for some between having COVID-19 and developing a mental health condition—whether or not you previously had one.2 The pandemic’s bridge between mental health and technology has helped to “meet the needs of many suffering from depression, anxiety, life transition, grief, family conflict, and addiction,” says Miyume McKinley, MSW, LCSW, a psychotherapist and founder of Epiphany Counseling, Consulting & Treatment Services.


The risk of greater access is that the floodgates are open for anyone to say anything about mental health, and there’s no vetting process or way to truly check credibility. — NAOMI TORRES-MACKIE, PHD

This increased reliance on technology to facilitate mental health care and support appears to be a permanent one. Torres-Mackie has witnessed mental health clinicians drop their apprehension around virtual services throughout the pandemic and believes they will continue for good. “Almost all therapists seem to be at least offering virtual sessions, and a good portion have transitioned their practices to be entirely virtual, giving up their traditional in-person offices,” adds Carrie Torn, MSW, LCSW, a licensed clinical social worker and psychotherapist in private practice in Charlotte, North Carolina. The general public is also more receptive to technology’s expanded role in mental health care. “The pandemic has created a lasting relationship between technology, and it has helped increase access to mental health services across the world,” says McKinley. “There are lots of people seeking help who would not have done so prior to the pandemic, either due to the discomfort or because they simply didn’t know it was possible to obtain such services via technology.

Accessibility Is a Tremendous Benefit of Technology

Every expert interviewed agreed: Accessibility is an undeniable and indispensable benefit of mental health’s increasing presence online. Torn points out, “We can access information, including mental health information and treatment like never before, and it’s low cost.” A 2018 study found that, at the time, 74% of Americans didn’t view mental health as accessible to everyone. Participants cited long wait times, a lack of affordable options, low awareness, and social stigma as barriers to mental health care. The evolution of mental health and technology has alleviated some of these issues—whether it be through influencers creating open discussions around mental health and normalizing it or low-cost therapy apps. In addition, wait times may reduce when people are no longer tied to seeing a therapist in their immediate area. While some people may still be apprehensive about trying digital therapy, research has shown that it is an effective strategy for managing your mental health. A 2020 review of 17 studies published in EClinicalMedicine found that online cognitive-behavioral therapy sessions were at least as effective at reducing the severity of depression symptoms than in-person sessions. There wasn’t a significant difference in participant satisfaction between the two options.

There Are Limitations to Mental Health and Technology’s Increasing Closeness

One of the most prevalent limitations of technology-fueled mental health care and awareness is the possibility of misleading or inaccurate information. If you’re attending digital sessions with a therapist, it’s easy to check their qualifications and reviews. However, for most other online mental health resources, it can be more challenging but remains just as critical to verify their expertise and benefits. “The risk of greater access is that the floodgates are open for anyone to say anything about mental health, and there’s no vetting process or way to truly check credibility,” says Torres-Mackle. To that point, James Giordano, PhD, MPhil, professor of neurology and ethics at Georgetown University Medical Center and author of the book “Neurotechnology: Premises, Potential, and Problems,” cautions that, while there are guiding institutions, the market still contains “unregulated products, resources, and services, many of which are available via the internet. Thus, it’s very important to engage due diligence when considering the use of any mental health technology.



McKinley raises another valuable point: A person’s home is not always a space they can securely explore their mental health. “For many individuals, home is not a safe place due to abuse, addiction, toxic family, or unhealthy living environments,” she says. “Despite technology offering a means of support, if the home is not a safe place, many people won’t seek the help or mental health treatment that they need. For some, the therapy office is the only safe place they have.” Due to the pandemic and a general limit on private places outside of the home to dive into your personal feelings, someone in this situation may struggle to find opportunities for help.

There are lots of people seeking help that would not have done so prior to the pandemic, either due to the discomfort or because they simply didn’t know it was possible to obtain such services via technology.

— MIYUME MCKINLEY, MSW, LCSW


How is technology used for mental health treatment?

Technology has opened a new frontier in mental health care and data collection. Mobile devices like cell phones, smartphones, and tablets are giving the public, health care providers, and researchers new ways to access help, monitor progress, and increase understanding of mental well-being. Mobile mental health support can be very simple but effective. For example, anyone with a phone or computer can call, text, or chat the 988 Suicide and Crisis Lifeline at any time. New technology can also be packaged into an extremely sophisticated app for smartphones or tablets. Such apps might use the device’s built-in sensors to collect information on a user’s typical behavior patterns. Then, if the app detects a change in behavior, it can signal that help is needed before a crisis occurs. Some apps are stand-alone programs designed to improve memory or thinking skills. Other apps help people connect to a peer counselor or a health care professional. Excitement about the huge range of opportunities technology offers for mental health treatment has led to a burst of development. Thousands of mental health apps are available in iTunes and Android app stores, and the number is growing every year. However, this new technology frontier includes a lot of uncertainty. There is very little industry regulation and very little information on app effectiveness, which can lead people to wonder which apps they should trust. Before focusing on the state of the science and where it may lead, it’s important to look at the advantages and disadvantages of expanding mental health treatment and research into a mobile world.


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For Better or Worse, Technology Is Taking Over the Health World
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